Processing Times:

Regular orders: 1-3 business days

Sale items: 5-14 business days (due to high volume)

Domestic Shipping (Kenya):

Nairobi: Ksh450/- (1-3 days)

Outside Nairobi: Ksh450/- (36-48 hours)

Store Information:

No in-store pickup for website orders

Four physical locations available (Westgate, Imaara, Greenhouse, Yaya Centre)

Store hours: 10am-7pm daily

International Shipping:

Available worldwide

Contact via WhatsApp (+254 717 609535) for rates

Customer responsible for import duties/taxes

Order Tracking:

Shipping confirmation email includes tracking number

Allow 48 hours for tracking to activate

Contact info@ikojn.com if order not received within 5 days

Returns Policy:

Accepted within 48 hours of delivery (Kenya only)

Items must be unused and in original condition

Full refund minus shipping costs

Email info@ikojn.com for damaged items with order number and photos

Flexible, free 48 hours return and exchange policy.